Marlin 1895 XS Lever Scout Mount, GRA with White Stripe Front

Aug 29, 2011 No Comments by

I just received the lever rail for my Marlin 1895 GBL that you sent me. It installed very smoothly and I couldn’t be happier.

I just wanted to take a moment and thank you sincerely for taking the time that you did with me. You spent considerable time on the phone with me, and through process of elimination, you discovered that a major retailer had sent the wrong lever rail to me. In this day and age, it’s rare that business people will stop and take the time that you did for the average consumer. After discovering that the retailer had sent me the wrong lever rail in the package, you immediately offered to correct their mistake as well as absorbing the added expense of overnighting the correct one to me.  Generally when you have a customer experience like I did with the retailer, you end up sending the product back to the retailer, and then try to explain why it’s the wrong one, and then go through all the added time waiting for them to sort things out on their end etc. You decided to bypass all of that and save me valuable time and frustration. Where most people would view this as a frustrating aspect of doing business, you instead chose to view it as an opportunity to show a customer what your really made of,……. integrity.

Once again, thank you so very much for your professionalism and dedication to your career and industry. Please pass on my thanks to your co workers as well, Justin whom I spoke with on the phone initially, as well as Monty and Bo Wallace.

Sincerely

J. McKenna


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